TruStage Cybersecurity Incident
A Message From Our President and CEO, Steve Cordisco
Dear Member,
ACCESS Credit Union has been in communication with TruStage Insurance regarding the cybersecurity incident they are actively working to resolve. As part of their response, TruStage has proactively taken their systems offline to conduct a thorough review of their environment. They have also engaged an external cybersecurity firm to support containment, remediation, and recovery efforts.
At this time, TruStage has not indicated whether any member information was accessed or compromised. As always, we encourage you to monitor your accounts and stay alert to unsolicited calls, emails, or text messages. Never share personal information with anyone you don’t know, and when in doubt, contact companies using the phone numbers listed on their official websites.
While TruStage core systems are offline, members can begin claims here: New Claim Submission Page
We understand how important clear information is during situations like this. Unfortunately, this is all the detail currently available to ACCESS Credit Union. TruStage has launched an information hub for members and will continue to update it as more information becomes available.
The new hub is their central source for information and includes:
- General updates and information
- Forms and resources
- The ability to start a claim
- Answers to common questions
ACCESS Credit Union systems are not affected and remain fully operational. Online and Mobile Banking continue to be safe, secure, and available.
Sincerely,
Stephen Cordisco, CEO
ACCESS Credit Union